Careers

Location: Irving, TX.

Reports To: Administrator

FLSA Status: Exempt/Non-Exempt

Employment Type: Full-Time

Job Overview:

We are seeking an experienced and highly organized Office Manager to oversee the day-to-day administrative and operational functions of our home care agency. As the Office Manager, you will play a key role in supporting the efficient operation of our office, managing staff, and ensuring our clients receive the highest level of care. This position requires someone with excellent communication, problem-solving, and multitasking abilities who is passionate about providing top-quality service to our clients.

Key Responsibilities:

Office Management:

• Oversee the daily operations of the office, ensuring it runs efficiently and effectively.
• Manage office supplies, equipment, and ensure all documentation is up-to-date.
• Maintain office schedules, appointments, and coordinate meetings as needed.
• Develop and implement office procedures and policies to improve efficiency.

Staff Supervision:

• Supervise administrative staff, ensuring proper training, development, and performance management.
• Schedule and coordinate staff shifts, ensuring adequate coverage and compliance with care plans.
• Handle employee relations, including conflict resolution, and maintain a positive work environment.

Client and Caregiver Support:

• Act as the point of contact for client inquiries, concerns, and complaints, addressing them in a timely and professional manner.
• Collaborate with caregivers to ensure they have the resources and support needed to deliver high-quality care.
• Assist in the onboarding and training of new caregivers and ensure compliance with company policies and procedures.
• Coordinate client care schedules and service updates, ensuring care plans are followed.

Financial and Billing Support:

• Assist with billing and invoicing clients, ensuring accuracy and timely submission.
• Monitor expenses and budget to ensure cost efficiency.
• Ensure client records are kept accurate and in compliance with regulatory requirements.

Compliance and Documentation:

• Ensure that all office practices are compliant with state and federal regulations (e.g., HIPAA, OSHA).
• Maintain accurate, up-to-date client records and ensure all necessary documentation is completed properly.
• Assist with audits, reviews, and inspections as needed to ensure compliance with industry standards.

Qualifications:

Education:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare administration, business, or a related field preferred.

Experience:

• Minimum of 2-3 years of experience in an office management or administrative role, preferably in the home care or healthcare industry.
• Experience with client care scheduling, staff supervision, and basic billing processes.

Skills:

• Strong organizational and time-management skills with the ability to prioritize tasks.
• Excellent verbal and written communication skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and office management software; familiarity with scheduling and billing systems is a plus.
• Understanding of healthcare regulations and standards, including HIPAA, is a plus.

Personal Attributes:

• Compassionate and client-focused with a passion for providing excellent care.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary
• Paid time off
• Health insurance options
• Opportunities for career advancement
• Supportive work environment

How to Apply:

Please submit your resume and a cover letter detailing your relevant experience to info@gentlehand.org. We look forward to hearing from you!

Location: Irving, TX.

Reports To: Administrator

FLSA Status: Exempt/Non-Exempt

Employment Type: Full-Time

Job Overview:

We are looking for a dedicated and compassionate Caregiver Supervisor to join our team at Gentle Hand Touch. The Caregiver Supervisor will be responsible for overseeing, training, and supporting a team of caregivers to ensure the delivery of exceptional care to our clients. This role involves both direct supervision and hands-on support of caregivers to ensure that all care plans are followed and that clients receive the highest level of personalized care in their home environment.

Key Responsibilities:

Caregiver Supervision:

• Oversee the daily activities of caregivers, ensuring they provide compassionate and high-quality care to clients.
• Regularly assess caregiver performance, providing feedback and addressing any issues or concerns.
• Conduct regular one-on-one meetings with caregivers to review care plans, performance, and provide coaching as needed.

Training and Development:

• Provide ongoing training and professional development opportunities for caregivers, ensuring they are up-to-date with best practices, company policies, and regulatory requirements.
• Lead orientation sessions for new caregivers, ensuring they are familiar with their duties and the expectations of the agency.
• Stay informed of new industry trends and training programs, and share relevant knowledge with the caregiver team.

Client Care Coordination:

• Ensure caregivers are following established care plans and providing services according to client needs and preferences.
• Perform periodic visits to client homes to assess care quality and make any necessary adjustments to care plans.
• Act as a liaison between caregivers, clients, and families to ensure client satisfaction and address any concerns promptly.

Documentation and Compliance:

• Ensure that caregivers complete all required documentation in a timely and accurate manner (e.g., timesheets, care logs, incident reports).
• Maintain compliance with all state and federal regulations, including client confidentiality and HIPAA guidelines.
• Conduct regular audits to ensure that care plans, client records, and caregiver activities are properly documented and compliant with agency policies.

Scheduling and Staffing:

• Assist with scheduling caregiver shifts to ensure adequate coverage for clients, including weekends and holidays when necessary.
• Work with the office staff to resolve scheduling conflicts and ensure that the right caregiver is assigned to the appropriate client based on their needs.

Quality Assurance:

• Monitor and evaluate the quality of care being provided by caregivers, ensuring it meets the agency’s standards.
• Address any client or family complaints related to care and work to resolve issues in a timely and professional manner.
• Assist in the development and improvement of agency policies and procedures related to caregiver services.

Qualifications:

Education:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare, nursing, or a related field preferred.

Experience:

• Minimum of 2-3 years of experience as a caregiver, preferably with supervisory experience in the home care or healthcare industry.
• Experience in care coordination, staff management, or healthcare administration is a plus.

Skills:

• Strong leadership and interpersonal skills with the ability to motivate and guide a team of caregivers.
• Excellent communication skills, both verbal and written.
• Strong organizational and time-management abilities.
• Knowledge of healthcare regulations and standards, including HIPAA and state-specific home care requirements.
• Proficiency in using scheduling and care management software; familiarity with home care-specific platforms is a plus.

Personal Attributes:

• Compassionate, empathetic, and client-focused with a deep commitment to providing excellent care.
• Problem-solving ability and attention to detail.
• Ability to work independently, make decisions, and take initiative.
• Flexibility and the ability to adapt in a fast-paced environment.

Benefits:

• Competitive salary
• Paid time off
• Health insurance options
• Professional development opportunities
• Positive and supportive work environment
• Career advancement potential

How to Apply:

Please submit your resume and cover letter outlining your qualifications to info@gentlehand.org. We look forward to reviewing your application!

Location: Irving, TX.

Reports To: BOD/Owners/Officers

FLSA Status: Exempt/Non-Exempt

Employment Type: Full-Time

Job Overview:

We are seeking a qualified and dedicated Alternate Administrator to support the overall management and operations of our home care agency. The Alternate Administrator will work alongside the primary Administrator to ensure compliance with state and federal regulations, improve operational efficiency, and maintain high standards of care for our clients. This role is critical in ensuring continuity of care and operational consistency in the absence of the primary Administrator.

Key Responsibilities:

Administrative Oversight:

• Assist the Administrator in overseeing the day-to-day operations of the home care agency, ensuring the agency's policies and procedures are followed.
• Manage office functions, including staff coordination, compliance management, and general administrative tasks.
• Act as the Administrator in their absence, ensuring operations continue smoothly and all regulatory requirements are met.

Compliance and Regulatory Duties:

• Ensure the agency is fully compliant with all state and federal regulations, including HIPAA, OSHA, and industry-specific healthcare laws.
• Maintain and oversee documentation required for licensing, audits, and inspections, ensuring all paperwork is accurate and up to date.
• Participate in audits, inspections, and quality assurance reviews, and take corrective actions as necessary to address any deficiencies.

Staff Management:

• Assist in recruiting, hiring, and onboarding new staff members, ensuring all employees are properly trained and oriented to the agency’s policies and client care standards.
• Support staff in adhering to care protocols and provide guidance or training to enhance care delivery.
• Ensure proper staff scheduling, monitoring for adequate staffing levels and coverage.

Client Care Coordination:

• Work closely with the Caregiver Supervisor and other team members to ensure client care plans are being followed, and clients are receiving high-quality service.
• Address any client or family concerns or complaints promptly, ensuring that they are handled with empathy and professionalism.
• Participate in client assessments and care plan reviews when needed to ensure optimal care delivery.

Financial and Budget Management:

• Assist in overseeing financial operations, including budgeting, invoicing, and ensuring services are billed accurately and timely.
• Monitor agency expenses to ensure cost-effectiveness and adherence to budgetary constraints.
• Provide support in financial reporting and analysis, helping to improve the agency’s financial health.

Quality Improvement and Problem Resolution:

• Contribute to the development and implementation of quality improvement programs aimed at enhancing client care and agency operations.
• Analyze operations and work with the Administrator to resolve issues affecting the agency’s efficiency, productivity, or client satisfaction.
• Lead or participate in internal meetings to discuss ongoing improvements or updates within the agency.

Emergency and Crisis Management:

• Be prepared to handle operational crises, including staffing shortages, emergency situations, or client health concerns.
• Maintain a proactive approach to risk management and help develop contingency plans for unforeseen events.

Qualifications:

Education:

• Bachelor’s degree in healthcare administration, business administration, or a related field is preferred. Relevant certifications or training in healthcare management are a plus.

Experience:

• Minimum of 3-5 years of experience in healthcare administration or a related field, preferably within the home care industry.
• Previous experience in a managerial or supervisory role is strongly preferred.

Skills:

• Strong understanding of home care regulations and industry standards.
• Excellent organizational, leadership, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Exceptional verbal and written communication skills.
• Proficient in Microsoft Office Suite and care management software.

Personal Attributes:

• Compassionate and client-focused with a commitment to providing high-quality, client-centered care.
• Ability to manage multiple tasks efficiently and effectively.
• Strong attention to detail and a proactive approach to problem-solving.
• Flexibility and the ability to adapt in a dynamic environment.

Benefits:

• Competitive salary
• Paid time off
• Health insurance options
• Professional development opportunities
• Positive and supportive work environment
• Opportunities for career growth and advancement

Floating Caregiver Position in Rural Areas — Experience the Beauty of the Journey & the Joy of Caring

Gentle Hand Touch Home Care Agency

Do you love the peacefulness of open roads, the beauty of rolling fields, and the quiet charm of small communities? Imagine starting your day with a scenic drive through country roads — where every sunrise feels like a gift and every client visit is a chance to brighten someone’s life.

At Gentle Hand Touch Home Care Agency, we believe care is more than a job — it’s a heartfelt journey. We’re looking for compassionate, dependable Caregivers / Home Health Aides to serve clients in rural areas and enjoy the simple joys along the way.

Why You’ll Love This Role

• Enjoy the Ride — Take in breathtaking morning sunrises, lush green pastures, peaceful barns, and small-town charm as you travel to clients.
• Make a True Difference — Help individuals stay comfortable and independent in their own homes.
• Deep Connections — Build meaningful relationships with clients who will truly appreciate your presence and care.
• Flexible Scheduling — We’ll work with you to create a schedule that fits your life and allows you to enjoy every drive.
• Work Close to Home — Serve your local rural community and become a trusted friend and neighbor.

Your Daily Adventure Includes

• Assisting with daily personal care needs like bathing, dressing, and grooming.
• Preparing delicious home-cooked meals that clients will look forward to.
• Helping with mobility, transfers, and ensuring overall safety.
• Sharing stories, laughter, and companionship to lift spirits.
• Supporting basic health monitoring and reporting changes to healthcare teams.
• Maintaining a tidy, welcoming home environment.
• Keeping detailed notes and communicating with family members and nurses.

What Makes You a Great Fit

• A compassionate heart and a love for serving others.
• Enjoyment of peaceful drives and exploring the countryside.
• Experience in home care, assisted living, or helping individuals with disabilities is a plus — but your kindness matters most.
• Strong communication and the ability to build trust quickly.
• Dependability and adaptability to meet each client’s unique needs.

Join Us and Enjoy the Journey

When you join Gentle Hand Touch, you’re not just taking a job — you’re embracing a lifestyle of care, connection, and beautiful moments on the road.

If you’re ready to trade in city traffic for quiet back roads and want to make each day brighter for someone in need, we’d love to have you on our team.

Apply today and start your rewarding journey with Gentle Hand Touch Home Care Agency — where every mile and every smile count (mileage reimbursement over 30+ miles one way).

Location: Various Client Homes (Service Areas Covered by Gentle Hand Touch Home Care Agency)

Reports To: Care Coordinator / Supervisor

Employment Type: Part-Time or Full-Time

Position Overview:

Gentle Hand Touch Home Care Agency is seeking a reliable, compassionate, and adaptable Floating Caregiver to support clients across multiple locations based on staffing needs. The Floating Caregiver will be responsible for providing quality home care services, ensuring each client is treated with dignity and respect while maintaining a high standard of professionalism. Flexibility and a strong commitment to client care are essential.

Key Responsibilities:

• Provide personalized, non-medical support including companionship, light housekeeping, meal preparation, medication reminders, grooming assistance, and transportation as needed.
• Float to various assignments within designated service counties, filling in for caregiver absences or last-minute schedule changes.
• Arrive to each assignment on time and ready to work, following the assigned care plan with attention and care.
• Demonstrate respect, empathy, and patience in every interaction with clients and their families.
• Maintain strict professional boundaries and ensure the confidentiality of all client information.
• Refrain from using personal cell phones or other distractions during work hours unless in case of emergency or job-related communication.
• Report any changes in client condition, environment, or concerns immediately to the agency.
• Follow infection control and safety guidelines at all times.
• Attend required agency training sessions and check-ins to remain compliant and informed.

Qualifications:

• High school diploma or equivalent
• Certified Nursing Assistant (CNA) or Home Health Aide (HHA) preferred
• Previous caregiving experience highly valued
• Must have a valid driver’s license, reliable transportation, and willingness to travel to various client homes
• Clean background check and eligible to work in the U.S.
• Strong communication skills and ability to work independently
• Flexible schedule and willingness to take short-notice assignments

Core Values Expected:

• Compassionate Care: Treat every client with kindness, dignity, and individualized attention.
• Dependability: Commit to your shifts and follow through with your responsibilities.
• Professionalism: Represent Gentle Hand Touch with integrity and excellence at all times.
• Focus: Remain attentive to client needs and avoid distractions, including avoiding cell phone use during active care hours.

Gentle Hand Touch Home Care Agency is committed to providing a supportive and inclusive work environment. Our floating caregivers are key to maintaining consistent, quality care across our service areas.

How to Apply:

Please submit your resume and a cover letter detailing your qualifications to hr@gentlehand.org. We look forward to reviewing your application!